Refund&Return
Return Policy
If you aren’t satisfied with your purchase, you may be eligible for a return or refund. All returned and refund products must be without any damage, clear appearance, with all accessories, and with original tags and packaging. (in brand-new condition, and unused )
Defective product(s) (subject to product receipt date)
( we provide free full refund within 30 days, for those are sure defective products, we will give compensation of shipping cost for those EU areas customers, this case must send us defective proof of pictures or video.)
What should I do if an item is defective?
1） In most of the case, items may be defective due to misuse or a lack of installation knowledge. We recommend our customers seek professional assistance before installation. We will not responsible for any default due to improper use or installation.
2) Our certified technicians will inspect and test all items before shipment. 99.5 percentage of our products can run normally without problems. How to prove and show our confidence?
Non-defective product(s) (subject to product receipt date)
Non-defective product(s)(subject to place order date, free full refund within 30 days)
Can I send the product back if I am unsatisfied with it?
If you are not satisfied with our product, report to us within 15 days of delivery date, and the internal package has not been detached, you can change it to another model. The balance will be paid by you or returned by us. And you should be responsible for the shipping fee of both sending back and forth additionally, which based on your own country's shipping rate. So, before you place your order, please refer to all of the details in our product introduction page.
Can I get a refund if I don’t want to keep the unit?
You can get a refund only in this case:
If the unit if tested to be factory defective and can neither be fixed or replaced, we will refund part of the item price to you accordingly, but the shipping fee is not included.
Kindly Note: For all the cases above, you should be responsible for the return cost.
Non-Returnable Items
-Items that have been damaged by improper use or abuse
Items that have been damaged by improper use or abuse, we provide paid for material cost maintain service.
-Items NOT bought from www.ewaying.com
How can I deal with transport damages package?
If you unfortunately receive a transport damaged item, please keep all the package materials and send photos of the broken item to us within 7 days. The delivery companies do not accept damage claims reported after 7 days. We will assist you in recovering damages or losses from the delivery company. It will take about 14-28 days for the courier company to investigate the case, so please be patient. We will keep you informed. Also, if your parcel is insured, we will send you the replacement once the delivery company confirms that it can be compensated. Thanks.
1 month - 3months: A replacement will be sent to you or if there’s no replacement, you can also get a new unit by paying the shipping fee for sending back to you.
More than 3 month—1 years: Free testing & repair service is provided!
Replacement will be provided so that you don’t need to wait that long in most of the case!
We promise: If you report a factory defective product
Kindly Note: For all the cases above, you should responsible for the return cost.
What can I do if I received a wrong item?
Please contact our service team once you received wrong item within 7 days or some items missed. We will help you to change or resend the missed items.
Please rest assured!
Note:
One years warranty (customer will bear the shipping cost), please contact customer service to confirm the receipt information.
Address:401B,4th Floor,Sha yi Dongjiang Environmental Protection Industrial Park ,Wenfeng Road,Shajing street, Baoan District, Shenzhen, Guangdong, China
Email:ewaying@ewaygps.com
